Refund Policy
Orders paid in advance but not produced for a long time:
For orders that cannot be produced for more than 3 months due to customers, we will send you a reminder email again after the order exceeds 3 months. If the email does not reply within a week, we will process a refund (a handling fee may be processed). If you need to continue to make it, you can place another order.
returns policy
We work extremely hard to ensure that you are 100% happy with the products that you receive from NOVA.
On the off chance that you are unhappy with any of the products that you have received, you have up to 90 days from receipt of delivery to contact us with a clear and concise description of the problem.
Please do not return any products to us unless you have been instructed to do so by a member of the NOVA team.
We will happily replace goods that are...
a) damaged in transit;
b) the wrong product or part to that specified in your order;
c) the incorrect material / size to that specified or supplied in your order
If custom jobs have been completed on your request, we are unable to refund or replace goods if the problem is down to...
a) your design;
b) the end result didn't turn out as you hoped it would (please see 'Samples' below).
c) International orders may be subject to import taxes or fees. Buyers are responsible for paying any applicable fees required to receive their items, and shipments that are abandoned or refused by the buyer are not eligible for refunds.
For orders that cannot be produced for more than 3 months due to customers, we will send you a reminder email again after the order exceeds 3 months. If the email does not reply within a week, we will process a refund (a handling fee may be processed). If you need to continue to make it, you can place another order.
returns policy
We work extremely hard to ensure that you are 100% happy with the products that you receive from NOVA.
On the off chance that you are unhappy with any of the products that you have received, you have up to 90 days from receipt of delivery to contact us with a clear and concise description of the problem.
Please do not return any products to us unless you have been instructed to do so by a member of the NOVA team.
We will happily replace goods that are...
a) damaged in transit;
b) the wrong product or part to that specified in your order;
c) the incorrect material / size to that specified or supplied in your order
If custom jobs have been completed on your request, we are unable to refund or replace goods if the problem is down to...
a) your design;
b) the end result didn't turn out as you hoped it would (please see 'Samples' below).
c) International orders may be subject to import taxes or fees. Buyers are responsible for paying any applicable fees required to receive their items, and shipments that are abandoned or refused by the buyer are not eligible for refunds.
